FAQs

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Booking for grad 2026

How do grad photos work?

Book an appointment, plan your outfit and go to your session at one of our four studios. You can bring your family, friends and pets! 

For most grads, you'll need to pay a $60 deposit that can be applied toward your order later. Getting your Artonas means having your photo in the yearbook and on the composite at your school. Check out our How to Prepare Guide.



How can I book an appointment for Grad 2026?
Our calendars for Grad 2026 are opening early August 2025. Be notified when sessions are open by getting on our waitlist
Do you offer any discounts to students facing financial barriers?

Yes. We believe in keeping the graduation photography experience accessible to all students. To apply for our Financial Aid Program, please complete this form before booking an appointment, or talk to the counsellor at your school.

I am a wheelchair user. How accessible are your studios?
The main floor of our Vancouver studio is fully accessible for wheelchair users. However, there is a flight of stairs between the main floor and where the group photos take place. If you are a wheelchair user coming to our Vancouver studio for group photos, just let us know ahead of time and we can plan to take group photos on the main floor. 

Our mobile studios are also wheelchair accessible with a ramp but we need to know you are coming ahead of time. Once you book your appointment, please complete this form so we can ensure the ramp will be set up and ready to go. 
Can I book retakes for grad photos?
We definitely want you to be happy with your grad photos. To book a retake appointment, please contact our customer service team. 
How can I reschedule my appointment?

To cancel or reschedule, click here: https://artona.com/bookings/find. Note that if you are cancelling within less than 24 hours, you may still be charged for the session.

How do friendship group photos work?

Friendship group sessions are $20 per person for one photo or $25 per person for all photos. Starting September 19th, we have sessions available at our main studio in Vancouver every Friday, Saturday and Sunday, plus some sessions on-location at select schools.

All group images are also sent to your school's yearbook. You can read more and book an appointment here: https://artona.com/bookings

Do you offer sensory friendly grad portrait sessions?
Yes. Since 2019, we have been offering Silent Night sessions at our Vancouver studio — our sensory friendly graduation portrait sessions. Please visit our blog for all the details and this year's dates: https://www.blog.artona.com/post/silentnight
I don't see any dates or times available for my school. How can I book?
We might not have the sessions available to book yet. Please fill out this form and we will be in touch when they are open!

Random

How can I be featured on your socials?

Thanks for asking! We only feature real students we photograph. To be featured, please fill out our application form. 

Do you sell Zaino Products?

Yes, the family who owns Artona loves cars. If you are interested, please contact Michael at mrak@artona.com or simply come to our studio at 353 West 7 Avenue in Vancouver. All products are at the front counter for purchase and pickup. You can see all the prices here. 

Preparing for grad photos

What do I need to bring to my grad session?
There are a few things to do to prepare. To read about what to bring to your grad session, check out our blog here: https://www.blog.artona.com/post/prepare
Can I bring a prop?
Yes! We've had students bring trophies, sports equipment, jerseys, band uniforms, awards, signs, shoes, books and even food! As long as it's something you can bring to school, you can bring it to our studio. 

At most of our studios, we have the following available to use. Just ask your photographer!

- Canadian flag
- Pride flag and regalia 
- Basketball, baseball and bat, hockey stick and football 
- Grad signs and frames
- Harry Potter regalia
- Stuffies 

Can I bring friends or family to my grad session?
Taking your graduation photos is an exciting and memorable experience, so we know how important it is to have friends and family there.

We invite grads to bring a maximum of four people to their session for a family and/or friendship photo. This may take time away from your individual photos, so you may have to trade some solo photos for your family or friendship photos.  

If you are interested in having a larger family or friendship photo, you can book a separate group session. 

Ordering grad photos

What is enhanced retouching?
Enhanced retouching removes blemishes, dark circles under the eyes, excessive redness and flyaway hairs. We do not believe in overly retouching our photos but to enhance how you naturally look. 

If you are looking to remove braces or whiten teeth, please select this as an additional service for each pose. 
How do I get a refund for my deposit?
Don't forget — you can use the $60 deposit like a credit toward an order. If you choose not to order, you have 30 days after your appointment to submit a request for a refund.

We want you to be happy with your grad photos and experience. If you would like a retake, please contact us before requesting a refund.

Receiving grad photos

There was a problem with my order. How can I get it fixed?
If you received the wrong order, or if your order was damaged, please send an email to csr@artona.com with the following details: 

- Customer ID
- Description of what happened
- Your address and phone number
- Photo of proof of damage (if applicable)

Once we receive this, we will be in touch with the next steps on making things right. 


Policies

What is your return policy?

Since your photos are unique to you, you can't really return them. Please contact us if you are not happy with your order — our CS team will see what went wrong and make things right. 

What is your order change or cancellation policy?

For graduation print orders, there is a $50 fee for all changes or cancellations. All digital image orders are final sale and can not be changed or cancelled once they are placed.

All school day photo orders are final sale and can not be changed or cancelled once they are placed.

If you have any questions or concerns, please contact us before ordering.


School day photos

Do you have different backgrounds for school photos?
Yes! We now have over 35 different backgrounds for students and families to choose once the images are online. 
Is there another chance to get school photos after photo days at my school?

Yes. We have an In Studio Retake Day at our main studio in Vancouver on November 15, 2025. This is for students who missed photo days at their school, home learners and students who would like a new picture. There is no cost to have photos taken and you can sign up here: https://www.blog.artona.com/post/instudioretakeday

How long does it take for school pictures to be delivered?
Digital downloads without retouching are sent to your email right after check out. This is the fastest option and the digital file includes the full copyright, so you can have it printed anywhere you like.

If you ordered prints, you can expect to receive your package within about 2-4 weeks. If you aren't sure if your package is being mailed to the school or to your home, please find your school, then click on Photo Day to see the ordering timeline.

How can I order school photos?
Scan the QR code we provided at photo day, or enter your access code here: https://artona.com/orders/school-day

If you do not have your access code, you can find it here: https://artona.com/orders/find
What is my school photo online code or keyword?
Please use your school photo access card, or visit https://artona.com/orders/find 

If you have any trouble accessing your account, please click the Live Chat button here, or let us know.
When is photo day at my school?
To see when we are coming to you, search your school's name here, then select School Day. If you don't see this year's dates, let us know.
When will my school photo be online?
Your school photos will be available to view and order here within 48 hours of photo day. If you don't see your photo by then, please let us know.

Id cards

I lost my ID card. How can I get it replaced?
You can request a new ID card through the office at your school or order one directly on our website by logging in here: https://artona.com/orders/school-day
I work at a school and need to request a new ID card. How can I do it?
You can submit a request for a new ID card on our ID card request portal. If you have any questions or need more assistance, please reach out to Curtis at curtist@artona.com

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