FAQs
Click on the question for the answer.
Booking for grad 2025
Book an appointment, plan your outfit and go to your session at one of our four studios. You can bring your family, friends and pets!
For most grads, you'll need to pay a $60 deposit that can be applied toward your order later. Getting your Artonas means having your photo in the yearbook and on the composite at your school. Check out our How to Prepare Guide.
Yes. We believe in keeping the graduation photography experience accessible to all students. To apply for our Financial Aid Program, please complete this form before booking an appointment, or talk to the counsellor at your school. Our team will be in touch if your application is approved.
Our mobile studios are also wheelchair accessible with a ramp but we need to know you are coming ahead of time. Once you book your appointment, please complete this form so we can ensure the ramp will be set up and ready to go.
To cancel or reschedule, click here: https://artona.com/bookings/find. Note that if you are cancelling within less than 24 hours, you will still be charged for the session.
Friendship group sessions are $120 for up to six people and include four high-res downloads. To book, click here: www.artona.com/bookings
Preparing for grad photos
Please respect school policies and Artona policies:
No symbols, abbreviations, initials, words, slogans, patches, or pictures that refer to drugs or controlled substances, tobacco, alcohol, or weapons
Nothing that denotes or advocates drug use, violence, illegal activity, or disruptive behaviour detrimental or threatening to the safety and welfare of others
No obscenities, profanities, or words or images of a vulgar, sexual or graphic nature
Ordering grad photos
Receiving grad photos
- Customer ID
- Description of what happened
- Your address and phone number
- Photo of proof of damage (if applicable)
Once we receive this, we will be in touch with the next steps on making things right.
Policies
Return Policy:
1. Digital Download Products are final sale, as they contain full copyright release. No refunds, exchanges or store credit will be given.
2. All images can be viewed prior to purchase, are copyright protected and of a personal nature, therefore all photographs purchased are not eligible for refund, exchange or store credit.
3. Custom Souvenir Frames cannot be returned for refund, exchange or store credit.
4. Frames which are included with Artona Art Pieces purchased, cannot be returned for refund, exchange or store credit
5. Frames purchased as “add-ons” (without images included) may be returned, within 30 days of order shipment, in original packaging, for exchange only.
For graduation print orders, there is a $50 fee for all changes or cancellations. All digital image orders are final sale and can not be changed or cancelled once they are placed.
All school day photo orders are final sale and can not be changed or cancelled once they are placed.
We recommend contacting our CS team with any questions you may have about your photos before placing an order.
Satisfaction Guarantee:
Thank you for allowing us to photograph you. Your satisfaction with the “Artona Experience” is our #1 priority. We guarantee to work with you to capture images and produce products you will cherish for years to come. We are happy to discuss your expectations and work with you to meet them.School day photos
Yes. We have an In Studio Retake Day at our main studio in Vancouver on November 16, 2024. This is for students who missed photo days at their school, home learners and students who would like a new picture. There is no cost to have photos taken and you can sign up here: https://www.blog.artona.com/post/instudioretakeday
If you ordered prints, you can expect to receive your package within about 2-4 weeks. If you aren't sure if your package is being mailed to the school or to your home, please search your school's name at https://www.artona.com, then scroll down to the ordering timeline.
If you have any trouble accessing your account, please click the Live Chat button here, or let us know.
Miscellaneous
Yes, Artona sells Zaino products! Please contact Michael at mrak@artona.com or simply come to our studio at 353 West 7 Avenue in Vancouver. All products are at the front counter for purchase and pickup, with the same prices reflected here.
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Need Help?
Please feel free to contact us if you have any questions.