Book an appointment, plan your outfit and go to your session at one of our four studios. You can bring your family, friends and pets! 

For most grads, you'll need to pay a $60 deposit that can be applied toward your order later. Getting your Artonas means having your photo in the yearbook and on the composite at your school. Check out our How to Prepare Guide.

Our calendars for Grad 2025 are opening early August 2024. Be notified when sessions are open by getting on our waitlist.

Yes. We believe in keeping the graduation photography experience accessible to all students. To apply for our Financial Aid Program, please complete this form before booking an appointment, or talk to the counsellor at your school. Our team will be in touch if your application is approved.

The main floor of our Vancouver studio is fully accessible for wheelchair users. However, there is a flight of stairs between the main floor and where the group photos take place. If you are a wheelchair user coming to our Vancouver studio for group photos, just let us know ahead of time and we can plan to take group photos on the main floor. 

Our mobile studios are also wheelchair accessible with a ramp but we need to know you are coming ahead of time. Once you book your appointment, please complete this form so we can ensure the ramp will be set up and ready to go. 

We definitely want you to be happy with your grad photos. To book a retake appointment, please contact our customer service team. 

To cancel or reschedule, click here: https://artona.com/bookings/find. Note that if you are cancelling within less than 24 hours, you will still be charged for the session.

Friendship group sessions are $120 for up to six people and include four high-res downloads. To book, click here: www.artona.com/bookings

Yes. This will be our third year of Silent Night — our sensory friendly graduation portrait sessions. Please visit our blog for all the details: https://www.blog.artona.com/post/silentnight

We might not have the sessions available to book yet. Please fill out this form and we will be in touch when they are open!

There are a few things to do to prepare. To read about what to bring to your grad session, check out our blog here: https://www.blog.artona.com/post/prepare

Yes! As long as it can fit in a 55 cm x 39 cm container, you can bring it. We've had students bring trophies, sports equipment, jerseys, band uniforms, awards, signs, shoes, books and even food!

Enhanced retouching adds to our standard retouching to provide additional support for eye bags and dark circles, improve overall skin texture, and better handles cystic acne and redness.  If you are looking to remove braces or whiten teeth, please select this as an additional service for each pose. 

Don't forget, the $60 deposit can be applied toward your grad order. If you decide that you do not want to order photos, simply return the Artona book within 30 days. You can do this by visiting us in person, or sending it by mail to 353 West 7 Avenue, Vancouver, V5Y 1M2. Once we receive it back, we will process the refund within 2-3 weeks.

Please note, if you paid the deposit by credit, we will process the refund back to the same card. If you paid by cash or debit, we will issue a cheque to the student's name and mail to the home address. If you would like the cheque made out to a different name, please let us know when returning the booklet.

If you received the wrong order, or if your order was damaged, please send an email to csr@artona.com with the following details: 

- Customer ID
- Description of what happened
- Your address and phone number
- Photo of proof of damage (if applicable)

Once we receive this, we will be in touch with the next steps on making things right. 

Return Policy:

1.       Digital Download Products are final sale, as they contain full copyright release.  No refunds, exchanges or store credit will be given.

2.       All images can be viewed prior to purchase, are copyright protected and of a personal nature, therefore all photographs purchased are not eligible for refund, exchange or store credit.

3.       Custom Souvenir Frames cannot be returned for refund, exchange or store credit.

4.       Frames which are included with Artona Art Pieces purchased, cannot be returned for refund, exchange or store credit

5.       Frames purchased as “add-ons” (without images included) may be returned, within 30 days of order shipment, in original packaging, for exchange only.  

For graduation print orders, there is a $50 fee for all changes or cancellations. All digital image orders are final sale and can not be changed or cancelled once they are placed. 

All school day photo orders are final sale and can not be changed or cancelled once they are placed.

We recommend contacting our CS team with any questions you may have about your photos before placing an order. 

Satisfaction Guarantee:

Thank you for allowing us to photograph you.   Your satisfaction with the “Artona Experience” is our #1 priority. We guarantee to work with you to capture images and produce products you will cherish for years to come.  We are happy to discuss your expectations and work with you to meet them.

Yes! We now have over 35 different backgrounds for students and families to choose once the images are online. 

Digital downloads without retouching are sent to your email right after check out. This is the fastest option and the digital file includes the full copyright, so you can have it printed anywhere you like.

If you ordered prints, you can expect to receive your package within about 2-4 weeks. If you aren't sure if your package is being mailed to the school or to your home, please search your school's name at https://www.artona.com/schools/find, then scroll down to the ordering timeline. 

Scan the QR code we provided at photo day, or enter your access code here: https://artona.com/orders/school-day

Please use your school photo access card, or visit https://artona.com/orders/find 

If you have any trouble accessing your account, please click the Live Chat button here, or let us know.

To see when we are coming to you, search your school's name here, then select School Day. If you don't see this year's dates, let us know.

Your school photos will be available to view and order here within 48 hours of the time they were taken. Please note that this does not apply to weekends. If your photos are taken on a Thursday or Friday, they will be uploaded on the following Monday.

Yes, Artona sells Zaino products! Please contact Michael at mrak@artona.com or simply come to our studio at 353 West 7 Avenue in Vancouver. All products are at the front counter for purchase and pickup, with the same prices reflected here. 

You can request a new ID card through the office at your school or order one directly on our website by logging in here. 

You will have received instructions to use the id card site.  If you have any questions or need more assistance, please reach out to Curtis at curtist@artona.com